Privacy Policy

Tow Chain Auto Storage Inc

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Tow Chain Auto Storage Inc ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Introduction

Tow Chain Auto Storage Inc, located at 1429 Almeda Genoa Rd, Houston Texas 77047 (collectively "Tow Chain Auto Storage Inc," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://towing.towchainauto.com, use our chat widget, submit any of our forms, or engage with our services.

By using our website and services, you consent to this Privacy Policy.

2. Information We Collect

Personal Information You Provide

- Name, email address, phone number, physical address

- Business name and details of your inquiry or request

- Payment information when you make a purchase

- Opt-in records and timestamps for all communication channels (SMS, email, chat)

- Any other information you voluntarily provide through our contact forms, chat widget, or direct communication

Automatically Collected Information

- Browser type, operating system, and device information

- IP address

- Pages visited and time spent on our Site

- Referring website or source

- Cookies and similar tracking technologies

Customer Communication Records

- Records of inquiries, support requests, and service requests

- Appointment details and preferences

- Service history, transaction history, and feedback

3. How We Use Your Information

We use the information we collect to:

- Respond to your inquiries and provide customer support

- Deliver our services and fulfill your requests

- Process transactions and payments

- Send transactional communications and service updates

- Send promotional messages, special offers, and service announcements (only with your explicit consent)

- Enhance website functionality and user experience

- Analyze website traffic and usage patterns

- Ensure security and fraud prevention

- Maintain records of your communication preferences and consent

- Comply with legal obligations

4. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including responses to inquiries, appointment confirmations and reminders, account notifications, service status updates, invoice and payment reminders, and customer support — and, with separate explicit consent, promotional offers, special discounts, and service announcements.

Opt-In & Consent

- You will only receive messages if you have explicitly opted in via a clearly labeled, unchecked-by-default consent checkbox on our website forms or chat widget.

- We maintain timestamped records of all opt-in actions, including IP address and form source.

- Marketing consent is collected separately from transactional consent and is never bundled with any other agreement.

- We comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable federal and state laws.

Opt-Out Instructions

- You can cancel SMS notifications at any time by replying STOP to any message we send.

- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.

- All opt-out requests are processed immediately upon receipt.

- You may also opt out via any reasonable method, including email to [email protected], phone call to (713) 775-6193, or written request — all such requests will be honored within 10 business days as required by FCC rules.

Message Frequency & Content

- Message frequency varies based on your interactions with our business.

- Messages will be directly related to the services you have requested or the consent you have provided.

- We do not send promotional content without specific marketing consent.

Help & Support

- Reply HELP to any message for assistance.

- Contact [email protected] or call (713) 775-6193 during business hours.

Carrier Information

- Standard message and data rates may apply.

- Carriers are not liable for delayed or undelivered messages.

- Supported carriers include AT&T, T-Mobile, Verizon, US Cellular, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

5. Information Sharing & Disclosure

We do not sell, rent, lease, or trade personal information. We may share information only as follows:

Service Providers

- Third-party vendors and service providers who assist in our operations, including but not limited to: website hosting providers, email delivery platforms, CRM and marketing automation systems, SMS delivery services, payment processors, analytics platforms, and similar operational tools.

- All service providers are contractually obligated to maintain confidentiality, security, and to use information only for the purposes for which we engaged them.

Legal Compliance

- If required by law, regulation, subpoena, court order, or other legal process.

- In response to valid law enforcement requests or to protect the rights, property, or safety of Tow Chain Auto Storage Inc, our clients, or others.

Business Transfers

- In connection with a merger, acquisition, reorganization, or sale of assets, in which case your data remains protected under the terms of this policy or an equivalent successor policy.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive.

6. Data Security

We implement and maintain reasonable technical and organizational measures to protect your personal information, including:

- Encryption of sensitive data in transit (TLS/SSL) and at rest where applicable

- Secure access controls and authentication mechanisms

- Regular security assessments and updates

- Breach notification protocols in accordance with applicable laws

- Secure backup systems

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

- Analyze site traffic and user behavior

- Monitor performance

- Remember your preferences

- Improve website functionality and user experience

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for a minimum of 4 years (and up to 10 years for residents of states with extended retention requirements such as Virginia) to comply with TCPA recordkeeping standards.

You may request deletion of your data at any time by contacting us at [email protected], subject to legal retention requirements.

9. Your Rights & Choices

Depending on your location, you may have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your personal information (subject to legal retention requirements)

- Opt out of marketing emails by clicking "unsubscribe" in our emails

- Opt out of SMS messages by replying STOP

- Withdraw consent at any time for future communications

- Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, contact us using the information in Section 13.

California Residents (CCPA/CPRA)

California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, the right to opt out of sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising), and the right to non-discrimination for exercising these rights.

State-Specific SMS Rights

Residents of certain states (including but not limited to Texas, Virginia, Florida, and Washington) may have additional rights regarding SMS opt-in records and data retention. We honor all such state-specific requirements in addition to federal TCPA standards.

10. Age Restriction

Our services and SMS messaging program are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Tow Chain Auto Storage Inc.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date. For material changes affecting how we use your data, we will notify you by email or through a prominent notice on our website.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Tow Chain Auto Storage Inc

- 1429 Almeda Genoa Rd, Houston Texas 77047

- Email: [email protected]

- Phone: (713) 775-6193

- Website: https://towing.towchainauto.com

By using our website and services, you consent to this Privacy Policy.

© 2026 Tow Chain Auto Storage Inc. All rights reserved.